10. You have recently made a purchase from the local department store. However, when you arrived home, you found a fault with it. Write a letter to the manager, say what the product is, explain the problem and say what you’d like to be done about it.（投诉信）
Dear Sir or Madam,
I'm writing to complain about the recent purchase of a woolen sweater from your department store on Philip Street, on August 25, 2007.
I recently washed the sweater in cool water, as per the instructions on the label. However, when I removed it from the machine, the garment was stretched out of shape and no longer fits.
I phoned the store last Tuesday (June 21) and spoke to the department manager, a Mr. Morris, who was rather rude on the phone and informed me that I could not get a replacement sweater as it was purchased at a reduced price. I felt really upset, for I have been a loyal customer of your store for many years and until this incident, never have had any complaints. I, therefore, feel disappointed to be treated in such a manner.
I would, however, be perfectly satisfied if you would kindly replace the sweater or refund my money, whichever is more convenient.
I look forward to hearing from you soon.